Refund policy
We want you to feel confident when purchasing from The Cosmetic Vacuum. If you are not fully satisfied with your purchase, you may request a return subject to the conditions below.
30-Day Return Policy
You may request an eligible return within 30 calendar days after receiving your order.
Return conditions depend on whether the request is made within the first 7 business days after delivery or later during the 30-day return period.
7-Business-Day Money-Back Guarantee
If for any reason you are not fully satisfied with your Cosmetic Vacuum, you may request a return within 7 business days after receiving the product.
Unused Products
If the vacuum is returned unused, in its original condition, with all included accessories and components, and in its original packaging, you will receive a refund of the product purchase price after the returned item has been received and inspected.
Used Products
A Cosmetic Vacuum that has been used may also be returned within the first 7 business days after delivery.
If the vacuum has been used, a reasonable deduction may be made from the refund to cover the replacement value of used filters.
This return option applies provided the product has not been damaged through misuse, neglect, improper handling, unauthorized modification, or other actions beyond normal testing and use.
For returns based on customer preference or dissatisfaction rather than a product defect, return shipping costs are the responsibility of the customer.
Returns Between 8 and 30 Days
After the initial 7-business-day Money-Back Guarantee period, you may still request a return within 30 calendar days after delivery, provided that the product:
• is unused;
• is in the same condition in which it was received;
• has not been damaged or altered;
• includes all original accessories and components;
• is returned in its original packaging; and
• is accompanied by a receipt or other proof of purchase.
After the first 7 business days, used products cannot be returned solely because the customer changed their mind or no longer wants the product.
This does not affect claims involving defective, damaged, malfunctioning, or incorrectly supplied products.
How to Request a Return
To request a return, contact us at info@thecosmeticvacuum.com.
Please include your name, order number, reason for the return, and photographs or videos if the request involves damage, malfunction, or another product issue.
Approved returns must be sent to the following address:
Please do not send a product back before contacting us and receiving return instructions.
Items returned without prior authorization may not be accepted.
For eligible non-defective returns, return shipping costs are the responsibility of the customer.
If we provide a prepaid return label for a return where shipping is the customer's responsibility, the cost of the label may be deducted from the refund. Any such amount will be disclosed before the return is completed.
For confirmed defective, damaged, or incorrectly supplied products, we will provide or reimburse reasonable return shipping as appropriate.
Original Packaging Requirement
For standard returns and exchanges, products should be returned in their original packaging to help ensure safe transportation.
Please retain the original box, protective inserts, and packaging materials for at least 14 days after delivery.
If the original packaging has been discarded and replacement packaging must be provided by us for a voluntary return or exchange, the cost of the replacement packaging and its delivery may be the customer's responsibility.
Any such cost will be disclosed before it is charged.
The absence of original packaging does not automatically prevent a customer from contacting us regarding a defective, damaged, malfunctioning, or incorrectly supplied product.
Damages and Issues
Please inspect your order after delivery.
If your product arrives damaged, defective, malfunctioning, with missing components, or different from the product you ordered, please contact us as soon as possible at info@thecosmeticvacuum.com]
We will evaluate the issue and provide an appropriate solution, which may include a replacement, repair, replacement component, or refund.
We may request photographs, videos, or other reasonable information necessary to evaluate the issue.
Exchanges
If you would like to exchange an eligible product, please contact our customer support team.
In most cases, the fastest way to receive another product is to return the eligible product and place a separate order after the return has been approved.
If an exchange is required because you received a defective, damaged, or incorrect product, please contact us so that we can arrange the appropriate resolution.
Exceptions / Non-Returnable Products
Unless the product is defective or applicable law requires otherwise, returns may not be accepted for:
• products returned more than 30 days after delivery;
• used products when more than 7 business days have passed since delivery;
• products damaged through misuse, neglect, accidents, or improper handling;
• products that have been materially altered or modified;
• customized or special-order products;
• gift cards; or
• products clearly identified as final sale before purchase.
If you are unsure whether your product is eligible for return, please contact us at info@thecosmeticvacuum.com before sending it back.
European Union 14-Day Cooling-Off Period
If a product is shipped to a consumer located in the European Union, applicable mandatory consumer rights will apply.
Where required by law, EU consumers may have the right to cancel or return an eligible distance purchase within 14 days, without providing a reason, subject to applicable conditions and exceptions.
Nothing in this Return and Refund Policy is intended to limit consumer rights that cannot legally be waived or restricted.
Refunds
Once we receive your return, we will inspect the product and notify you whether the refund has been approved.
If approved, the applicable refund will be issued to your original payment method.
Please allow up to 10 business days after refund approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
For eligible non-defective returns, return shipping costs are the responsibility of the customer, and original shipping charges, if separately charged, are generally non-refundable unless otherwise required by applicable law.
For returns involving confirmed defective, damaged, or incorrectly supplied products, applicable shipping costs may also be refunded or covered by us.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at info@thecosmeticvacuum.com.